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Customer Support
 | In the Internet age, we do most of our support on-line. We use
advanced technologies which permit us to see the programs on YOUR desktop
(that you enable), and to see the ones on our desktops. We can also
swap control of each other's input devices, so we can show you exactly, one
your computer, where to find something. This technology is free, and
requires only an Internet connection. Ours are very high speed, so
yours don't have to be. The software normally can pass through
firewalls.
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| We also maintain ftp pages, per customer, with dedicated, exclusive user
IDs and passwords. This permits us to exchange complete model files
and databases which are otherwise too big for email attachments.
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| Our customers normally receive a response within a half day to routine
inquiries, and they also have our pager and cell phone numbers for
emergencies. |
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